1. Introduction
Welcome to Chhittoo, a mobile platform offering multiple services, including alcohol delivery, cake delivery, barber bookings, ride-sharing, vehicle registration renewals, and QR-based table ordering services. By using this app, you agree to comply with these terms and conditions.
2. Services
The app provides services exclusively within Dharan, Nepal, connecting users with service providers for alcohol, groceries, cakes, barbers, and vehicle-related services.
Alcohol and cake deliveries are available 24/7.
Bluebook Renewal Service: Chhittoo acts as a facilitator using your government-issued photo ID and vehicle registration papers. We are not responsible for delays caused by government offices.
Ride-Sharing Service: Drivers are independent contractors, and Chhittoo only facilitates the platform for ride bookings.
QR Table Ordering: The barcode scanner within the app opens venue menus in an in-app browser, with orders managed directly by the venues.
3. Registration & Account Security
You must be 21 years or older to use alcohol-related services.
It is your responsibility to secure your account and monitor any activities under it.
4. Payments
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at delivery or upon service completion.
Ensure you have sufficient funds or access to the required payment methods at the time of delivery.
5. User Responsibilities
Provide accurate and complete information during registration and service use.
Chhittoo may refuse services if inaccurate or incomplete information is provided.
For alcohol deliveries, ensure someone aged 21 or older is available to receive the order.
6. Liability
Chhittoo is not responsible for damages, delays, or losses during delivery or service provision.
We are not liable for misconduct or disputes during cash-on-delivery transactions but may report incidents to relevant authorities.
7. Changes to Terms
We may update these terms at any time. The latest version will always be available in the app.
Chhittoo offers a range of digital services to enhance convenience for our users. Below, we outline the key services available through the app along with their respective terms and conditions.
24-Hour Grocery Delivery Service
These Terms & Conditions govern the use of Chhittoo's 24-Hour Grocery Delivery Service, which includes alcohol, groceries, tobacco products, and cakes. By placing an order, you agree to comply with the terms outlined below.
1. Age Verification
Customers must be 21 years or older to purchase alcohol or tobacco products.
A valid government-issued photo ID must be presented upon delivery for alcohol and tobacco purchases.
If age verification cannot be completed, the order will be canceled, and a restocking fee may apply.
2. Order Placement & Confirmation
Orders can be placed via the Chhittoo app 24/7.
Once an order is confirmed, it cannot be modified or canceled unless agreed upon by the delivery team.
Customers are responsible for providing accurate delivery details (e.g., address, phone number).
3. Delivery Conditions
Alcohol and Tobacco: Only delivered to individuals 21 or older. If no eligible recipient is available, the order will be canceled.
Perishable Goods: Cakes and groceries must be inspected by the recipient at the time of delivery. Complaints about damage or defects must be reported immediately to the delivery personnel.
If delivery fails due to customer unavailability or incorrect details, Chhittoo reserves the right to charge an additional delivery fee or cancel the order.
Chhittoo guarantees delivery within the service area (Dharan, Nepal) but is not liable for delays due to weather, traffic, or other unforeseen circumstances.
4. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at the time of delivery.
Customers must ensure they have the necessary funds or access to the payment method when the order arrives.
Chhittoo reserves the right to refuse delivery if payment cannot be completed.
5. Prohibited Activities
Customers may not use Chhittoo's delivery services for illegal activities, including purchasing alcohol or tobacco for underage individuals.
Providing false information (e.g., fake IDs) will result in order cancellation and may be reported to the relevant authorities.
6. Refund & Cancellation Policy
Orders canceled before dispatch may be eligible for a refund, minus a processing fee.
For failed deliveries due to customer negligence, refunds are not provided, and additional delivery fees may apply for reattempted deliveries.
Refunds for defective or incorrect items will be processed only if reported at the time of delivery.
7. Customer Responsibilities
Ensure a person 21 years or older is available to receive alcohol and tobacco orders.
Verify items upon delivery and report discrepancies immediately.
Provide a secure and accessible location for delivery personnel to complete the transaction.
8. Liability
Chhittoo is not responsible for:
Any damages, delays, or losses caused by third parties or external factors.
Misuse of products (e.g., alcohol abuse, underage consumption).
Disputes arising from cash-on-delivery transactions.
In cases of fraudulent activity, Chhittoo may take legal action and share information with law enforcement authorities.
9. Quality Assurance & Restocking
Perishable items (e.g., cakes, groceries) are prepared and packaged to ensure freshness and quality.
Alcohol and tobacco products are procured from licensed vendors and comply with local regulations.
Restocking fees may apply for returned alcohol or tobacco products when:
Age verification fails.
The recipient is unavailable during delivery.
10. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be made available on the app, and continued use of the service constitutes acceptance of updated terms.
Additional Terms for Alcohol & Tobacco
Alcohol and tobacco cannot be resold or redistributed.
Delivery personnel have the right to refuse service if they suspect misuse or intoxication of the recipient.
By using Chhittoo's 24-Hour Grocery Delivery Service, you agree to all the terms outlined above. For further queries, contact us at yashitechsolutions@gmail.com.
Home Salon Service
These Terms & Conditions govern the use of Chhittoo’s Home Salon Service, enabling customers to book professional barbers/beauticians/stylists for home visits. By booking this service, you agree to the terms outlined below.
1. Booking Requirements
Customers must provide accurate details, including the address, preferred time, and any special instructions, during the booking process.
Bookings must be made at least 2 hours in advance to ensure service availability.
Any changes to the booking (e.g., time, address) must be communicated at least 1 hour before the appointment.
2. Service Conditions
Barbers/beauticians/stylists are only available within the Dharan service area.
Customers must ensure a safe, clean, and suitable environment for the barber/beautician/stylist to perform services.
Barbers/beauticians/stylists reserve the right to refuse service if conditions are unsanitary or unsafe.
3. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) after service completion.
Customers must ensure they have the necessary funds or access to the payment method at the time of the service.
Failure to complete payment may result in service suspension or legal action.
4. Cancellation & Refund Policy
Cancellations made more than 1 hour before the appointment are eligible for a full refund.
Cancellations within 1 hour of the appointment may incur a cancellation fee equivalent to 50% of the service charge.
Refunds are not provided for:
Missed appointments due to customer unavailability.
Dissatisfaction with the service unless reported immediately to customer support.
5. Customer Responsibilities
Ensure someone is present at the location during the booked time.
Provide a working area with adequate lighting, seating, and ventilation for the barber.
Refrain from inappropriate behavior or harassment towards the barber.
6. Barber Responsibilities
Barbers/beauticians/stylists will arrive on time or notify the customer in case of delays.
All tools and equipment will be sanitized and appropriate for professional use.
Barbers/beauticians/stylists will provide services as per the customer’s booking details and preferences.
7. Liability
Chhittoo is not responsible for:
Injuries or allergic reactions caused by the use of barbering tools or products unless directly due to negligence.
Delays caused by traffic, weather, or unforeseen circumstances.
Loss or theft of personal items during the service.
Customers are responsible for supervising children or pets during the appointment to avoid disruptions or accidents.
8. Prohibited Activities
Customers may not request services outside the scope of professional barbering.
Any behavior deemed inappropriate or unsafe by the barber may result in immediate termination of the service without refund.
9. Rescheduling
Customers can reschedule appointments up to 1 hour before the original booking time.
Rescheduled appointments are subject to barbers/beauticians/stylists availability.
10. Complaints & Feedback
Any complaints regarding the service must be reported immediately via the Chhittoo app or at yashitechsolutions@gmail.com.
Feedback is welcome and helps us improve the quality of our services.
11. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will always be available on the app, and continued use of the service constitutes acceptance of updated terms.
By using Chhittoo’s Home Salon Service, you agree to all the terms outlined above. For further assistance, contact us at yashitechsolutions@gmail.com.
Bluebook Renewal Service
1. Service Overview
By using the Bluebook Renewal Service through Chhittoo, you agree to comply with these terms and conditions. Our service streamlines the process of renewing your vehicle's bluebook in Nepal, ensuring you remain legally compliant and are able to drive on the roads without hassle.
2. Eligibility
You must be a legal resident of Nepal and the registered owner of the vehicle for which the bluebook renewal is being requested.
You are responsible for providing accurate details about your vehicle and ensuring that all required documents are available for the renewal process. These include the vehicle’s registration certificate, your citizenship certificate, and valid insurance documents.
3. Service Process
The Bluebook Renewal Service involves submitting your vehicle’s documents to the appropriate authorities for bluebook renewal.
Chhittoo will handle all aspects of the bluebook renewal process, including document collection, verification, and submission to the relevant government departments on your behalf.
Additional documentation or information may be requested from you to complete the renewal process.
4. Pick-Up and Drop-Off Service
We offer a convenient pick-up and drop-off service for your documents. This eliminates the need for you to visit government offices in person.
You agree to ensure that your documents are properly packaged and ready for pick-up at the agreed time.
5. Payment for Services
Payment for the Bluebook Renewal Service is accepted through cash on delivery or QR code payment via e-Sewa or Khalti.
You agree to ensure that the required payment is made upon the completion of the renewal process.
6. Document Verification and Accuracy
It is your responsibility to ensure that all provided documentation is accurate and complete. Chhittoo is not responsible for any delays or issues caused by incorrect or incomplete information.
We will assist in ensuring your documents meet the required standards but cannot be held accountable for any government rejections or delays due to documentation errors.
7. Processing Time
While we aim to complete the bluebook renewal process as efficiently as possible, please be aware that processing times may vary based on factors beyond our control, such as government processing times.
Chhittoo is not responsible for any delays caused by government agencies or external factors.
8. Delivery and Completion
Once the bluebook renewal is complete, you will be notified, and your renewed bluebook will be delivered to the address provided at the time of registration.
The service includes the return of all original documents along with the updated bluebook. Chhittoo is not liable for any loss or damage to documents during delivery.
9. Liability
Chhittoo is not responsible for any legal issues or consequences arising from issues related to the bluebook renewal process, including government delays or errors in documentation.
While we make best efforts to ensure timely service, we cannot guarantee that all government offices will process renewals on time or without issues.
10. Modifications to Terms
These terms and conditions may be updated periodically. The latest version will be available in the app. By continuing to use the Bluebook Renewal Service, you agree to the most current version of these terms.
By using Chhittoo’s Bluebook Renewal Service, you agree to all the terms outlined above. For further assistance, contact us at yashitechsolutions@gmail.com.
By using Chhittoo’s services, you acknowledge and agree to the terms and conditions outlined above. Our goal is to provide a seamless, reliable, and convenient digital platform for essential services in Dharan, Nepal. While we strive to ensure smooth operations, users are responsible for adhering to the policies set forth to maintain service quality and compliance with local regulations.
If you have any questions, concerns, or require assistance regarding our services, feel free to contact us at yashitechsolutions@gmail.com. Thank you for choosing Chhittoo – bringing convenience to your doorstep!