Last updated: June 2, 2025
Welcome to Chhittoo, a multi-service platform operating in Dharan, Nepal. By downloading, accessing, or using the Chhittoo mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms").
If you do not agree to these Terms, do not use the App.
1. Acceptance of Terms
By using Chhittoo, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, restrictions, or rules that may apply to specific features or services.
2. Services
The app provides services exclusively within Dharan, Nepal, connecting users with service providers for alcohol, groceries, cakes, barbers, ride-sharing, courier delivery, plumbing, repair, and vehicle-related services.
Alcohol and cake deliveries are available 24/7 (hours may differ).
Bluebook Renew Service: Chhittoo acts as a facilitator using your government-issued photo ID and vehicle registration papers. We are not responsible for delays caused by government offices.
Ride-Sharing Service: Drivers are independent contractors, and Chhittoo only facilitates the platform for ride bookings.
QR Table Ordering: The barcode scanner within the app opens venue menus in an in-app browser, with orders managed directly by the venues.
Nearby Cafe Scan: The app provides QR code scanning for tableside menus at hotels, cafes, and restaurants, opening menus within an in-app browser with orders handled by the venues.
Fuel Delivery Service: Emergency fuel deliveries within the service area, subject to availability and safety regulations.
Plumbing Service: On-call home plumbing services including emergency same-hour or same-day bookings, with applicable surcharges.
Repair Service: On-call basic repair services such as electrical work, appliance installation, fitting, and wiring, with service charges varying by urgency and complexity.
3. Registration & Account Security
You must be 21 years or older to use alcohol-related services.
It is your responsibility to secure your account and monitor any activities under it.
4. Payments
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at delivery or upon service completion.
Ensure you have sufficient funds or access to the required payment methods at the time of delivery.
5. User Responsibilities
Provide accurate and complete information during registration and service use.
Chhittoo may refuse services if inaccurate or incomplete information is provided.
For alcohol deliveries, ensure someone aged 21 or older is available to receive the order.
6. Liability
Chhittoo is not responsible for damages, delays, or losses during delivery or service provision.
We are not liable for misconduct or disputes during cash-on-delivery transactions but may report incidents to relevant authorities.
7. Changes to Terms
We may update these terms at any time. The latest version will always be available in the app.
Chhittoo offers a range of digital services to enhance convenience for our users. Below, we outline the key services available through the app along with their respective terms and conditions.
Food & Groceries Service
These Terms & Conditions govern the use of Chhittoo's Food & Groceries Service, which includes alcohol, groceries, tobacco products, and cakes. By placing an order, you agree to comply with the terms outlined below.
1. Age Verification
Customers must be 21 years or older to purchase alcohol or tobacco products.
A valid government-issued photo ID must be presented upon delivery for alcohol and tobacco purchases.
If age verification cannot be completed, the order will be canceled, and a restocking fee may apply.
2. Order Placement & Confirmation
Orders can be placed via the Chhittoo app 24/7 (service hours may vary in occasions).
Once an order is confirmed, it can only be cancelled before the order is dispatched for delivery.
Customers are responsible for providing accurate delivery details (e.g., address, phone number).
3. Delivery Conditions
Alcohol and Tobacco: Only delivered to individuals 21 or older. If no eligible recipient is available, the order will be canceled.
Perishable Goods: Cakes and groceries must be inspected by the recipient at the time of delivery. Complaints about damage or defects must be reported immediately to the delivery personnel.
If delivery fails due to customer unavailability or incorrect details, Chhittoo reserves the right to cancel the order, and flag the user for providing misleading information.
Chhittoo guarantees delivery within the service area (Dharan, Nepal) but is not liable for delays due to weather, traffic, or other unforeseen circumstances.
4. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at the time of delivery.
Customers must ensure they have the necessary funds or access to the payment method when the order arrives.
Chhittoo reserves the right to refuse delivery if payment cannot be completed.
5. Prohibited Activities
Customers may not use Chhittoo's delivery services for illegal activities, including purchasing alcohol or tobacco for underage individuals.
Providing false information (e.g., fake IDs) will result in order cancellation and may be reported to the relevant authorities.
6. Refund & Cancellation Policy
Orders canceled before dispatch may be eligible for a refund, minus a processing fee.
For failed deliveries due to customer negligence, refunds are not provided, and additional delivery fees may apply for reattempted deliveries.
Refunds for defective or incorrect items will be processed only if reported at the time of delivery.
7. Customer Responsibilities
Ensure a person 21 years or older is available to receive alcohol and tobacco orders.
Verify items upon delivery and report discrepancies immediately.
Provide a secure and accessible location for delivery personnel to complete the transaction.
8. Liability
Chhittoo is not responsible for:
Any damages, delays, or losses caused by third parties or external factors.
Misuse of products (e.g., alcohol abuse, underage consumption).
Disputes arising from cash-on-delivery transactions.
In cases of fraudulent activity, Chhittoo may take legal action and share information with law enforcement authorities.
9. Quality Assurance & Restocking
Perishable items (e.g., cakes, groceries) are prepared and packaged to ensure freshness and quality.
Alcohol and tobacco products are procured from licensed vendors and comply with local regulations.
Restocking fees may apply for returned alcohol or tobacco products when:
Age verification fails.
The recipient is unavailable during delivery.
10. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be made available on the app, and continued use of the service constitutes acceptance of updated terms.
Additional Terms for Alcohol & Tobacco
Alcohol and tobacco cannot be resold or redistributed.
Delivery personnel have the right to refuse service if they suspect misuse or intoxication of the recipient.
By using Chhittoo's Food & Groceries Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Book Hair Salon Service
These Terms & Conditions govern the use of Chhittoo’s Book Hair Salon Service, enabling customers to book professional barbers/beauticians/stylists for home visits. By booking this service, you agree to the terms outlined below.
1. Booking Requirements
Customers must provide accurate details, including the address, preferred time, and any special instructions, during the booking process.
Bookings must be made at least 2 hours in advance to ensure service availability.
Any changes to the booking (e.g., time, address) must be communicated at least 1 hour before the appointment.
2. Service Conditions
Barbers/beauticians/stylists are only available within the Dharan service area.
Customers must ensure a safe, clean, and suitable environment for the barber/beautician/stylist to perform services.
Barbers/beauticians/stylists reserve the right to refuse service if conditions are unsanitary or unsafe.
3. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) after service completion.
Customers must ensure they have the necessary funds or access to the payment method at the time of the service.
Failure to complete payment may result in service suspension or legal action.
4. Cancellation & Refund Policy
Cancellations made more than 1 hour before the appointment are eligible for a full refund.
Cancellations within 1 hour of the appointment may incur a cancellation fee equivalent to 50% of the service charge.
Refunds are not provided for:
Missed appointments due to customer unavailability.
Dissatisfaction with the service unless reported immediately to customer support.
5. Customer Responsibilities
Ensure someone is present at the location during the booked time.
Provide a working area with adequate lighting, seating, and ventilation for the barber.
Refrain from inappropriate behavior or harassment towards the barber.
6. Barber Responsibilities
Barbers/beauticians/stylists will arrive on time or notify the customer in case of delays.
All tools and equipment will be sanitized and appropriate for professional use.
Barbers/beauticians/stylists will provide services as per the customer’s booking details and preferences.
7. Liability
Chhittoo is not responsible for:
Injuries or allergic reactions caused by the use of barbering tools or products unless directly due to negligence.
Delays caused by traffic, weather, or unforeseen circumstances.
Loss or theft of personal items during the service.
Customers are responsible for supervising children or pets during the appointment to avoid disruptions or accidents.
8. Prohibited Activities
Customers may not request services outside the scope of professional barbering.
Any behavior deemed inappropriate or unsafe by the barber may result in immediate termination of the service without refund.
9. Rescheduling
Customers can reschedule appointments up to 1 hour before the original booking time.
Rescheduled appointments are subject to barbers/beauticians/stylists availability.
10. Complaints & Feedback
Any complaints regarding the service must be reported immediately via the Chhittoo app or at servicechhittoo@gmail.com.
Feedback is welcome and helps us improve the quality of our services.
11. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will always be available on the app, and continued use of the service constitutes acceptance of updated terms.
By using Chhittoo’s Book Hair Salon Service, you agree to all the terms outlined above. For further assistance, contact us at servicechhittoo@gmail.com.
Bluebook Renew Service
1. Service Overview
By using the Bluebook Renew Service through Chhittoo, you agree to comply with these terms and conditions. Our service streamlines the process of renewing your vehicle's bluebook in Nepal, ensuring you remain legally compliant and are able to drive on the roads without hassle.
2. Eligibility
You must be a legal resident of Nepal and the registered owner of the vehicle for which the bluebook renewal is being requested.
You are responsible for providing accurate details about your vehicle and ensuring that all required documents are available for the renewal process. These include the vehicle’s registration certificate, your citizenship certificate, and valid insurance documents.
3. Service Process
The Bluebook Renew Service involves submitting your vehicle’s documents to the appropriate authorities for bluebook renewal.
Chhittoo will handle all aspects of the bluebook renewal process, including document collection, verification, and submission to the relevant government departments on your behalf.
Additional documentation or information may be requested from you to complete the renewal process.
4. Pick-Up and Drop-Off Service
We offer a convenient pick-up and drop-off service for your documents. This eliminates the need for you to visit government offices in person.
You agree to ensure that your documents are properly packaged and ready for pick-up at the agreed time.
5. Payment for Services
Payment for the Bluebook Renew Service is accepted through cash on delivery or QR code payment via e-Sewa or Khalti.
You agree to ensure that the required payment is made upon the completion of the renewal process.
6. Document Verification and Accuracy
It is your responsibility to ensure that all provided documentation is accurate and complete. Chhittoo is not responsible for any delays or issues caused by incorrect or incomplete information.
We will assist in ensuring your documents meet the required standards but cannot be held accountable for any government rejections or delays due to documentation errors.
7. Processing Time
While we aim to complete the bluebook renewal process as efficiently as possible, please be aware that processing times may vary based on factors beyond our control, such as government processing times.
Chhittoo is not responsible for any delays caused by government agencies or external factors.
8. Delivery and Completion
Once the bluebook renewal is complete, you will be notified, and your renewed bluebook will be delivered to the address provided at the time of registration.
The service includes the return of all original documents along with the updated bluebook. Chhittoo is not liable for any loss or damage to documents during delivery.
9. Liability
Chhittoo is not responsible for any legal issues or consequences arising from issues related to the bluebook renewal process, including government delays or errors in documentation.
While we make best efforts to ensure timely service, we cannot guarantee that all government offices will process renewals on time or without issues.
10. Modifications to Terms
These terms and conditions may be updated periodically. The latest version will be available in the app. By continuing to use the Bluebook Renew Service, you agree to the most current version of these terms.
By using Chhittoo’s Bluebook Renew Service, you agree to all the terms outlined above. For further assistance, contact us at servicechhittoo@gmail.com.
Book a Ride Service
These Terms & Conditions govern the use of Chhittoo’s Book a Ride Service, which provides on-demand and scheduled transportation services within Dharan and surrounding areas. By booking a ride through the app, you agree to comply with the terms outlined below.
1. Service Eligibility
Users must be at least 18 years old to book a ride or be accompanied by a responsible adult.
Children under 12 years old must be accompanied by an adult at all times.
Chhittoo reserves the right to refuse service if safety regulations or local transport laws are violated.
2. Booking & Confirmation
Rides can be booked via the Chhittoo app instantly.
Once a ride is confirmed, cancellation policies will apply (see Section 6).
Users must enter correct pickup and drop-off locations, contact number, and any additional instructions clearly.
3. Driver & Vehicle Standards
All drivers are verified, trained, and licensed under Nepali transport regulations.
Vehicles are regularly inspected for safety, cleanliness, and roadworthiness.
Chhittoo does not permit unregistered or third-party vehicles to operate under its platform.
4. Ride Conditions
Users are required to wear seatbelts at all times during the ride.
Smoking, alcohol consumption, and carrying prohibited items during the ride are strictly prohibited.
Users must not engage in disruptive, abusive, or illegal behavior while in the vehicle.
Drivers have the right to cancel a ride if the user’s conduct poses a safety risk.
5. Fare & Payment
Ride fares are calculated based on distance, time, and traffic conditions. An estimated fare is displayed before booking.
Final fare may vary due to unexpected route changes or delays caused by the user.
Payments are currently accepted via cash or QR code (eSewa/Khalti).
Users must ensure payment is completed at the end of the ride.
6. Cancellation & No-Show Policy
Rides cancelled before the driver accepts the booking will not incur a fee.
Rides cancelled after the driver is en route may result in account flagging for suspension.
If the driver arrives and the user is unreachable or not present after 5 minutes, the ride will be marked as a no-show, possibly leading to account suspension.
Repeated cancellations or no-shows may result in a temporary or permanent suspension of the user’s account.
7. Lost & Found
Users are responsible for their personal belongings during the ride.
If an item is left behind, users should report it immediately through the app or customer service.
Chhittoo is not liable for lost or stolen items, but will assist in recovery efforts when possible.
8. Customer Conduct
Users must treat drivers with respect and refrain from harassment, abuse, or threats.
Any report of user misconduct may result in account suspension or permanent ban.
Chhittoo maintains a zero-tolerance policy against physical or verbal abuse toward drivers or staff.
9. Liability
Chhittoo is not liable for delays caused by traffic, weather, or unforeseen circumstances.
Chhittoo does not guarantee specific arrival or drop-off times, but will make best efforts for timely service.
In the event of an accident, driver or vehicle insurance will apply. Chhittoo will cooperate with relevant authorities and insurers.
10. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be available on the app.
Continued use of the service constitutes acceptance of updated terms.
By using Chhittoo's Book a Ride Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Nearby Cafe Scan Service
These Terms & Conditions govern the use of Chhittoo’s Nearby Cafe Scan Service, which allows users to scan QR codes at participating hotels, cafes, and restaurants to view digital menus and place orders. By using this feature, you agree to comply with the terms outlined below.
1. Service Overview
The Nearby Cafe Scan Service enables in-venue customers to scan a QR code to access a digital menu and place orders directly from their mobile device.
Orders are processed by the respective hotel, cafe, or restaurant. Chhittoo only facilitates the technical platform and does not control order preparation, pricing, or fulfillment.
2. Ordering Process
Users must scan a QR code provided on the table or counter of a participating venue.
The scan opens the venue’s menu inside an in-app browser, where users can browse items and place an order.
Orders are submitted directly to the venue’s kitchen or staff via the Chhittoo system.
3. Payments
Payment methods (e.g., cash, QR code, e-wallet, or card) are determined by the venue.
Chhittoo is not responsible for the venue’s accepted payment modes or transaction issues.
4. Order Fulfilment & Disputes
The venue is solely responsible for:
Preparing and serving orders accurately.
Handling delays, cancellations, or stock availability.
Addressing customer complaints or special requests.
Any dispute or dissatisfaction related to food, service, or payment must be addressed directly with the venue staff or manager.
5. User Conduct
Users are expected to use the scan service responsibly and avoid submitting false, duplicate, or prank orders.
Abuse of the service may result in a temporary or permanent suspension of your Chhittoo account.
6. Liability
Chhittoo is not liable for:
Food quality, hygiene, pricing, or delays.
Payment errors between users and venues.
Any harm resulting from the consumption of food or beverages ordered via the platform.
7. Data Usage
No personal information is shared with the venue unless explicitly entered by the user (e.g., name for table reservation or notes).
Scan activity may be logged to improve app performance and partner analytics.
8. Updates to Terms
Chhittoo may modify these terms at any time. Continued use of the Nearby Cafe Scan Service after updates indicates acceptance of the new terms.
By using Chhittoo's Nearby Cafe Scan Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Fuel Delivery Service
These Terms & Conditions govern the use of Chhittoo’s Fuel Delivery Service, which provides on-demand emergency refueling within Dharan and surrounding areas. By requesting fuel through the app, you agree to the terms outlined below.
1. Service Overview
Chhittoo’s Fuel Delivery Service is designed for emergency roadside assistance when users unexpectedly run out of fuel.
The service operates within defined delivery zones in and around Dharan, Nepal, subject to availability and safety conditions.
2. Service Hours & Availability
Fuel delivery is available 24/7, but response times may vary based on weather, traffic, and fuel availability.
Chhittoo reserves the right to cancel or delay requests due to safety concerns or local restrictions (e.g., strikes, roadblocks).
3. Fuel Type & Quantity
Users must clearly specify the required fuel type (e.g., petrol or diesel) during the request.
Standard delivery includes up to 10 liters of fuel per request. Larger quantities may not be available in certain areas.
The quantity delivered is intended to help the user reach the nearest petrol station, not to fully refuel the vehicle.
4. User Responsibilities
Users must provide:
Accurate vehicle location (via GPS or manual input),
Vehicle type,
Required volume of fuel,
Correct fuel type.
Users must remain present at the delivery location or designate someone to receive the fuel.
5. Payment Terms
Payments are accepted via cash or QR code (eSewa/Khalti) upon delivery.
Fuel prices are based on local pump rates plus a service and delivery fee, which is displayed during booking.
If payment cannot be completed at the time of delivery, the service may be denied.
6. Cancellations & No-Show
Cancellation is allowed without penalty only if made before the delivery team dispatches.
If the user cancels after dispatch or is unreachable upon arrival, a cancellation fee may apply, and the account may be flagged.
No-shows may lead to account suspension upon repeated incidents.
7. Safety & Legal Compliance
Fuel will only be delivered in approved containers and handled by trained personnel.
Users may not request fuel delivery for storage or resale purposes.
Deliveries will not be fulfilled in prohibited or hazardous locations (e.g., tunnels, enclosed buildings, accident scenes without clearance).
8. Liability
Chhittoo is not responsible for:
Delays caused by traffic, location errors, or natural disruptions.
Mechanical issues unrelated to fuel (e.g., battery failure, engine problems).
Damage arising from incorrect fuel type requested by the user.
Chhittoo’s role is limited to logistics facilitation. Any damage, incident, or dispute beyond this will be subject to investigation and handled case-by-case.
9. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be available in the app, and continued use of the Fuel Delivery Service implies acceptance of updated terms.
By using Chhittoo’s Fuel Delivery Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Plumbing Service
These Terms & Conditions govern the use of Chhittoo’s Plumbing Service, which connects users with qualified plumbers for residential plumbing needs in Dharan and surrounding areas. By requesting a plumbing service through the app, you agree to comply with the terms outlined below.
1. Service Overview
Chhittoo acts as a facilitator by connecting users with independent, verified plumbing professionals.
Services include leak repairs, faucet and pipe replacements, drainage unclogging, and other general plumbing assistance.
2. Service Availability & Types
Standard appointment bookings are available 7 days a week from 7:00 AM to 7:00 PM.
Emergency services include:
- Same-Day Service (within working hours),
- Instant Service (within 1–2 hours, subject to availability).
Emergency bookings incur an additional service charge, visible before confirmation.
3. Booking & Confirmation
Service requests must include accurate details such as address, contact number, problem description, and preferred time slot.
Once a plumber is assigned, you will receive a confirmation with their contact and estimated arrival time.
Booking can be cancelled before the plumber is en route. After dispatch, cancellation fees may apply (see Section 6).
4. Pricing & Payment
Base pricing depends on the type of plumbing issue and service timing.
Emergency or instant requests are subject to a surcharge based on urgency and travel distance.
Payments are accepted via cash or QR scan (eSewa/Khalti) upon completion of service.
All charges will be clearly communicated before work begins.
5. Service Conditions
Users must ensure a responsible adult is present at the location during service delivery.
Plumbing work areas must be safely accessible to the assigned professional.
Users are expected to disclose any critical information (e.g., water damage, electrical hazards) prior to the plumber's arrival.
6. Cancellation & No-Show
Cancellations made before dispatch are free of charge.
Cancellations made after the plumber is dispatched may incur a cancellation fee.
If the user is unavailable at the agreed time and location, the booking may be marked as a no-show and the account may be flagged.
Repeated no-shows or misuse may result in account suspension.
7. Liability & Warranty
Chhittoo verifies plumbing professionals but is not directly responsible for workmanship or parts used.
Users should inspect completed work before payment and raise any issues immediately.
Any warranty on labor or materials is provided directly by the assigned plumber, if applicable.
8. Conduct & Safety
Users and plumbers are expected to maintain professional, respectful behavior at all times.
Abuse, harassment, or unsafe working conditions may lead to service cancellation and account suspension.
9. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be available in the app, and continued use of the service indicates acceptance of the updated terms.
By using Chhittoo’s Plumbing Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Repair Service
These Terms & Conditions govern the use of Chhittoo’s Repair Service, which facilitates on-demand repair and installation services for electrical fixtures, appliances, and wiring within Dharan and nearby areas. By placing a repair service request through the app, you agree to the terms outlined below.
1. Service Overview
Chhittoo acts as a facilitator, connecting users with verified repair technicians for:
Basic electrical services (switchboards, wiring, lighting, etc.)
Appliance installation and minor repairs (fans, water pumps, TVs, etc.)
General household fitting and troubleshooting.
Services are provided by third-party professionals under local regulatory compliance.
2. Service Availability & Types
Standard repair services are available daily from 7:00 AM to 7:00 PM.
Emergency/same-day repairs may be available based on technician availability and may include a surcharge.
3. Booking & Confirmation
Users must provide complete and accurate details, including:
Type of repair needed,
Appliance/equipment details,
Address, contact number, and preferred time.
Once a technician is assigned, users will receive a confirmation with estimated arrival time.
Cancellations are free before technician dispatch. After dispatch, cancellation fees may apply (see Section 6).
4. Pricing & Payment
Service charges vary depending on repair type, urgency, and material requirements.
Emergency or same-day services may include an additional fee, disclosed before confirmation.
Payment is accepted via cash or QR code scan (eSewa/Khalti) after service completion.
Any cost of spare parts or materials is additional and will be confirmed with the user prior to purchase.
5. Service Conditions
A responsible adult must be present during the service call.
Work areas should be clear and safe for technicians to access.
Users are expected to inform about any prior issues, safety concerns, or special instructions before technician arrival.
6. Cancellation & No-Show
Cancellations before technician dispatch are free of charge.
Cancellations after dispatch may incur a service fee.
If the user is unreachable or absent during the scheduled time, the visit may be marked as a no-show.
Repeated no-shows may result in account flagging or suspension.
7. Liability & Warranty
Chhittoo does not guarantee the work done by the technician but ensures assignments to qualified professionals.
Any workmanship or warranty claims should be addressed directly with the assigned technician.
Chhittoo is not liable for post-service issues unless caused by platform-related errors (e.g., technician misassignment).
8. Conduct & Safety
Users must treat technicians with respect and ensure a safe working environment.
Any form of abuse, harassment, or unsafe conditions will lead to immediate cancellation of service and potential account suspension.
9. Updates to Terms
Chhittoo reserves the right to update these terms at any time. The most recent version will be made available through the app. Continued use implies acceptance of the revised terms.
By using Chhittoo’s Repair Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
By using Chhittoo’s services, you acknowledge and agree to the terms and conditions outlined above. Our goal is to provide a seamless, reliable, and convenient digital platform for essential services in Dharan, Nepal. While we strive to ensure smooth operations, users are responsible for adhering to the policies set forth to maintain service quality and compliance with local regulations.
If you have any questions, concerns, or require assistance regarding our services, feel free to contact us at servicechhittoo@gmail.com. Thank you for choosing Chhittoo – bringing convenience to your doorstep!