Chhittoo - Terms and Conditions
Last updated: June 7, 2026
Welcome to Chhittoo, a multi-service platform operating in Dharan, Nepal. By downloading, accessing, or using the Chhittoo mobile application (“App”), you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree to these Terms, do not use the App.
1. Acceptance of Terms
By using Chhittoo, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, restrictions, or rules that may apply to specific features or services.
2. Services
The app provides services exclusively within Dharan, Nepal, connecting users with service providers for alcohol, groceries, cakes, barbers, ride-sharing, courier delivery, plumbing, repair, and vehicle-related services.
Alcohol and cake deliveries are available 24/7 (hours may differ).
Bluebook Renew Service: Chhittoo acts as a facilitator using your government-issued photo ID and vehicle registration papers. We are not responsible for delays caused by government offices.
Ride-Sharing Service: Drivers are independent contractors, and Chhittoo only facilitates the platform for ride bookings.
QR Table Ordering: The barcode scanner within the app opens venue menus in an in-app browser, with orders managed directly by the venues.
Nearby Cafe Scan: The app provides QR code scanning for tableside menus at hotels, cafes, and restaurants, opening menus within an in-app browser with orders handled by the venues.
Fuel Delivery Service: Emergency fuel deliveries within the service area, subject to availability and safety regulations.
Plumbing Service: On-call home plumbing services including emergency same-hour or same-day bookings, with applicable surcharges.
Repair Service: On-call basic repair services such as electrical work, appliance installation, fitting, and wiring, with service charges varying by urgency and complexity.
3. Registration & Account Security
You must be 21 years or older to use alcohol-related services.
It is your responsibility to secure your account and monitor any activities under it.
4. Payments
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at delivery or upon service completion.
Ensure you have sufficient funds or access to the required payment methods at the time of delivery.
5. User Responsibilities
Provide accurate and complete information during registration and service use.
Chhittoo may refuse services if inaccurate or incomplete information is provided.
For alcohol deliveries, ensure someone aged 21 or older is available to receive the order.
6. Liability
Chhittoo is not responsible for damages, delays, or losses during delivery or service provision.
We are not liable for misconduct or disputes during cash-on-delivery transactions but may report incidents to relevant authorities.
7. Changes to Terms
We may update these terms at any time. The latest version will always be available in the app.
Chhittoo offers a range of digital services to enhance convenience for our users. Below, we outline the key services available through the app along with their respective terms and conditions.
Food & Groceries Service
These Terms & Conditions govern the use of Chhittoo’s Food & Groceries Service, which includes alcohol, groceries, tobacco products, and cakes. By placing an order, you agree to comply with the terms outlined below.
1. Age Verification
Customers must be 21 years or older to purchase alcohol or tobacco products.
A valid government-issued photo ID must be presented upon delivery for alcohol and tobacco purchases.
If age verification cannot be completed, the order will be canceled, and a restocking fee may apply.
2. Order Placement & Confirmation
Orders can be placed via the Chhittoo app 24/7 (service hours may vary in occasions).
Once an order is confirmed, it can only be cancelled before the order is dispatched for delivery.
Customers are responsible for providing accurate delivery details (e.g., address, phone number).
3. Delivery Conditions
Alcohol and Tobacco: Only delivered to individuals 21 or older. If no eligible recipient is available, the order will be canceled.
Perishable Goods: Cakes and groceries must be inspected by the recipient at the time of delivery. Complaints about damage or defects must be reported immediately to the delivery personnel.
If delivery fails due to customer unavailability or incorrect details, Chhittoo reserves the right to cancel the order, and flag the user for providing misleading information.
Chhittoo guarantees delivery within the service area (Dharan, Nepal) but is not liable for delays due to weather, traffic, or other unforeseen circumstances.
4. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at the time of delivery.
Customers must ensure they have the necessary funds or access to the payment method when the order arrives.
Chhittoo reserves the right to refuse delivery if payment cannot be completed.
5. Prohibited Activities
Customers may not use Chhittoo’s delivery services for illegal activities, including purchasing alcohol or tobacco for underage individuals.
Providing false information (e.g., fake IDs) will result in order cancellation and may be reported to the relevant authorities.
6. Refund & Cancellation Policy
Orders canceled before dispatch may be eligible for a refund, minus a processing fee.
For failed deliveries due to customer negligence, refunds are not provided, and additional delivery fees may apply for reattempted deliveries.
Refunds for defective or incorrect items will be processed only if reported at the time of delivery.
7. Customer Responsibilities
Ensure a person 21 years or older is available to receive alcohol and tobacco orders.
Verify items upon delivery and report discrepancies immediately.
Provide a secure and accessible location for delivery personnel to complete the transaction.
8. Liability
Chhittoo is not responsible for:
Any damages, delays, or losses caused by third parties or external factors.
Misuse of products (e.g., alcohol abuse, underage consumption).
Disputes arising from cash-on-delivery transactions.
In cases of fraudulent activity, Chhittoo may take legal action and share information with law enforcement authorities.
9. Quality Assurance & Restocking
Perishable items (e.g., cakes, groceries) are prepared and packaged to ensure freshness and quality.
Alcohol and tobacco products are procured from licensed vendors and comply with local regulations.
Restocking fees may apply for returned alcohol or tobacco products when:
Age verification fails.
The recipient is unavailable during delivery.
10. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be made available on the app, and continued use of the service constitutes acceptance of updated terms.
Additional Terms for Alcohol & Tobacco
Alcohol and tobacco cannot be resold or redistributed.
Delivery personnel have the right to refuse service if they suspect misuse or intoxication of the recipient.
By using Chhittoo’s Food & Groceries Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Last updated: June 7, 2026
Welcome to Chhittoo, a multi-service platform operating in Dharan, Nepal. By downloading, accessing, or using the Chhittoo mobile application (“App”), you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree to these Terms, do not use the App.
1. Acceptance of Terms
By using Chhittoo, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, restrictions, or rules that may apply to specific features or services.
2. Services
The app provides services exclusively within Dharan, Nepal, connecting users with service providers for alcohol, groceries, cakes, barbers, ride-sharing, courier delivery, plumbing, repair, and vehicle-related services.
Alcohol and cake deliveries are available 24/7 (hours may differ).
Bluebook Renew Service: Chhittoo acts as a facilitator using your government-issued photo ID and vehicle registration papers. We are not responsible for delays caused by government offices.
Ride-Sharing Service: Drivers are independent contractors, and Chhittoo only facilitates the platform for ride bookings.
QR Table Ordering: The barcode scanner within the app opens venue menus in an in-app browser, with orders managed directly by the venues.
Nearby Cafe Scan: The app provides QR code scanning for tableside menus at hotels, cafes, and restaurants, opening menus within an in-app browser with orders handled by the venues.
Fuel Delivery Service: Emergency fuel deliveries within the service area, subject to availability and safety regulations.
Plumbing Service: On-call home plumbing services including emergency same-hour or same-day bookings, with applicable surcharges.
Repair Service: On-call basic repair services such as electrical work, appliance installation, fitting, and wiring, with service charges varying by urgency and complexity.
3. Registration & Account Security
You must be 21 years or older to use alcohol-related services.
It is your responsibility to secure your account and monitor any activities under it.
4. Payments
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at delivery or upon service completion.
Ensure you have sufficient funds or access to the required payment methods at the time of delivery.
5. User Responsibilities
Provide accurate and complete information during registration and service use.
Chhittoo may refuse services if inaccurate or incomplete information is provided.
For alcohol deliveries, ensure someone aged 21 or older is available to receive the order.
6. Liability
Chhittoo is not responsible for damages, delays, or losses during delivery or service provision.
We are not liable for misconduct or disputes during cash-on-delivery transactions but may report incidents to relevant authorities.
7. Changes to Terms
We may update these terms at any time. The latest version will always be available in the app.
Chhittoo offers a range of digital services to enhance convenience for our users. Below, we outline the key services available through the app along with their respective terms and conditions.
Food & Groceries Service
These Terms & Conditions govern the use of Chhittoo’s Food & Groceries Service, which includes alcohol, groceries, tobacco products, and cakes. By placing an order, you agree to comply with the terms outlined below.
1. Age Verification
Customers must be 21 years or older to purchase alcohol or tobacco products.
A valid government-issued photo ID must be presented upon delivery for alcohol and tobacco purchases.
If age verification cannot be completed, the order will be canceled, and a restocking fee may apply.
2. Order Placement & Confirmation
Orders can be placed via the Chhittoo app 24/7 (service hours may vary in occasions).
Once an order is confirmed, it can only be cancelled before the order is dispatched for delivery.
Customers are responsible for providing accurate delivery details (e.g., address, phone number).
3. Delivery Conditions
Alcohol and Tobacco: Only delivered to individuals 21 or older. If no eligible recipient is available, the order will be canceled.
Perishable Goods: Cakes and groceries must be inspected by the recipient at the time of delivery. Complaints about damage or defects must be reported immediately to the delivery personnel.
If delivery fails due to customer unavailability or incorrect details, Chhittoo reserves the right to cancel the order, and flag the user for providing misleading information.
Chhittoo guarantees delivery within the service area (Dharan, Nepal) but is not liable for delays due to weather, traffic, or other unforeseen circumstances.
4. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at the time of delivery.
Customers must ensure they have the necessary funds or access to the payment method when the order arrives.
Chhittoo reserves the right to refuse delivery if payment cannot be completed.
5. Prohibited Activities
Customers may not use Chhittoo’s delivery services for illegal activities, including purchasing alcohol or tobacco for underage individuals.
Providing false information (e.g., fake IDs) will result in order cancellation and may be reported to the relevant authorities.
6. Refund & Cancellation Policy
Orders canceled before dispatch may be eligible for a refund, minus a processing fee.
For failed deliveries due to customer negligence, refunds are not provided, and additional delivery fees may apply for reattempted deliveries.
Refunds for defective or incorrect items will be processed only if reported at the time of delivery.
7. Customer Responsibilities
Ensure a person 21 years or older is available to receive alcohol and tobacco orders.
Verify items upon delivery and report discrepancies immediately.
Provide a secure and accessible location for delivery personnel to complete the transaction.
8. Liability
Chhittoo is not responsible for:
Any damages, delays, or losses caused by third parties or external factors.
Misuse of products (e.g., alcohol abuse, underage consumption).
Disputes arising from cash-on-delivery transactions.
In cases of fraudulent activity, Chhittoo may take legal action and share information with law enforcement authorities.
9. Quality Assurance & Restocking
Perishable items (e.g., cakes, groceries) are prepared and packaged to ensure freshness and quality.
Alcohol and tobacco products are procured from licensed vendors and comply with local regulations.
Restocking fees may apply for returned alcohol or tobacco products when:
Age verification fails.
The recipient is unavailable during delivery.
10. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be made available on the app, and continued use of the service constitutes acceptance of updated terms.
Additional Terms for Alcohol & Tobacco
Alcohol and tobacco cannot be resold or redistributed.
Delivery personnel have the right to refuse service if they suspect misuse or intoxication of the recipient.
By using Chhittoo’s Food & Groceries Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.
Last updated: June 7, 2026
Welcome to Chhittoo, a multi-service platform operating in Dharan, Nepal. By downloading, accessing, or using the Chhittoo mobile application (“App”), you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree to these Terms, do not use the App.
1. Acceptance of Terms
By using Chhittoo, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, restrictions, or rules that may apply to specific features or services.
2. Services
The app provides services exclusively within Dharan, Nepal, connecting users with service providers for alcohol, groceries, cakes, barbers, ride-sharing, courier delivery, plumbing, repair, and vehicle-related services.
Alcohol and cake deliveries are available 24/7 (hours may differ).
Bluebook Renew Service: Chhittoo acts as a facilitator using your government-issued photo ID and vehicle registration papers. We are not responsible for delays caused by government offices.
Ride-Sharing Service: Drivers are independent contractors, and Chhittoo only facilitates the platform for ride bookings.
QR Table Ordering: The barcode scanner within the app opens venue menus in an in-app browser, with orders managed directly by the venues.
Nearby Cafe Scan: The app provides QR code scanning for tableside menus at hotels, cafes, and restaurants, opening menus within an in-app browser with orders handled by the venues.
Fuel Delivery Service: Emergency fuel deliveries within the service area, subject to availability and safety regulations.
Plumbing Service: On-call home plumbing services including emergency same-hour or same-day bookings, with applicable surcharges.
Repair Service: On-call basic repair services such as electrical work, appliance installation, fitting, and wiring, with service charges varying by urgency and complexity.
3. Registration & Account Security
You must be 21 years or older to use alcohol-related services.
It is your responsibility to secure your account and monitor any activities under it.
4. Payments
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at delivery or upon service completion.
Ensure you have sufficient funds or access to the required payment methods at the time of delivery.
5. User Responsibilities
Provide accurate and complete information during registration and service use.
Chhittoo may refuse services if inaccurate or incomplete information is provided.
For alcohol deliveries, ensure someone aged 21 or older is available to receive the order.
6. Liability
Chhittoo is not responsible for damages, delays, or losses during delivery or service provision.
We are not liable for misconduct or disputes during cash-on-delivery transactions but may report incidents to relevant authorities.
7. Changes to Terms
We may update these terms at any time. The latest version will always be available in the app.
Chhittoo offers a range of digital services to enhance convenience for our users. Below, we outline the key services available through the app along with their respective terms and conditions.
Food & Groceries Service
These Terms & Conditions govern the use of Chhittoo’s Food & Groceries Service, which includes alcohol, groceries, tobacco products, and cakes. By placing an order, you agree to comply with the terms outlined below.
1. Age Verification
Customers must be 21 years or older to purchase alcohol or tobacco products.
A valid government-issued photo ID must be presented upon delivery for alcohol and tobacco purchases.
If age verification cannot be completed, the order will be canceled, and a restocking fee may apply.
2. Order Placement & Confirmation
Orders can be placed via the Chhittoo app 24/7 (service hours may vary in occasions).
Once an order is confirmed, it can only be cancelled before the order is dispatched for delivery.
Customers are responsible for providing accurate delivery details (e.g., address, phone number).
3. Delivery Conditions
Alcohol and Tobacco: Only delivered to individuals 21 or older. If no eligible recipient is available, the order will be canceled.
Perishable Goods: Cakes and groceries must be inspected by the recipient at the time of delivery. Complaints about damage or defects must be reported immediately to the delivery personnel.
If delivery fails due to customer unavailability or incorrect details, Chhittoo reserves the right to cancel the order, and flag the user for providing misleading information.
Chhittoo guarantees delivery within the service area (Dharan, Nepal) but is not liable for delays due to weather, traffic, or other unforeseen circumstances.
4. Payment Methods
Payments are accepted only in cash or via QR scan (e-Sewa or Khalti) at the time of delivery.
Customers must ensure they have the necessary funds or access to the payment method when the order arrives.
Chhittoo reserves the right to refuse delivery if payment cannot be completed.
5. Prohibited Activities
Customers may not use Chhittoo’s delivery services for illegal activities, including purchasing alcohol or tobacco for underage individuals.
Providing false information (e.g., fake IDs) will result in order cancellation and may be reported to the relevant authorities.
6. Refund & Cancellation Policy
Orders canceled before dispatch may be eligible for a refund, minus a processing fee.
For failed deliveries due to customer negligence, refunds are not provided, and additional delivery fees may apply for reattempted deliveries.
Refunds for defective or incorrect items will be processed only if reported at the time of delivery.
7. Customer Responsibilities
Ensure a person 21 years or older is available to receive alcohol and tobacco orders.
Verify items upon delivery and report discrepancies immediately.
Provide a secure and accessible location for delivery personnel to complete the transaction.
8. Liability
Chhittoo is not responsible for:
Any damages, delays, or losses caused by third parties or external factors.
Misuse of products (e.g., alcohol abuse, underage consumption).
Disputes arising from cash-on-delivery transactions.
In cases of fraudulent activity, Chhittoo may take legal action and share information with law enforcement authorities.
9. Quality Assurance & Restocking
Perishable items (e.g., cakes, groceries) are prepared and packaged to ensure freshness and quality.
Alcohol and tobacco products are procured from licensed vendors and comply with local regulations.
Restocking fees may apply for returned alcohol or tobacco products when:
Age verification fails.
The recipient is unavailable during delivery.
10. Updates to Terms
Chhittoo reserves the right to modify these terms at any time. The latest version will be made available on the app, and continued use of the service constitutes acceptance of updated terms.
Additional Terms for Alcohol & Tobacco
Alcohol and tobacco cannot be resold or redistributed.
Delivery personnel have the right to refuse service if they suspect misuse or intoxication of the recipient.
By using Chhittoo’s Food & Groceries Service, you agree to all the terms outlined above. For further queries, contact us at servicechhittoo@gmail.com.