Chhittoo Vendors — Terms and Conditions

Effective Date: July 13, 2026
Website: https://chhittoo.app/terms-and-conditions/vendor

These Terms and Conditions ("Terms") govern your access to and use of the Chhittoo Vendors mobile application ("App") and related services (collectively, the "Service"), operated by YashiTech Solutions Pvt. Ltd. ("we," "our," "us"). By registering as a vendor-partner and using the App, you ("Vendor," "you") agree to be bound by these Terms.

These Terms apply specifically to the Chhittoo Vendors app. If you also use the main Chhittoo customer app, that usage is governed by our separate Chhittoo Terms and Conditions at https://chhittoo.app/terms-and-conditions.

1. Eligibility

To register as a vendor on Chhittoo Vendors, you must:

  • Be at least 18 years of age or otherwise legally capable of entering into binding contracts under applicable law.

  • Own, operate, or be legally authorized to represent the business you register.

  • Provide accurate business information, including your business name, address, contact details, and any licenses or registrations required by applicable law.

  • Successfully complete our vendor verification process, including submission of any documents we reasonably request.

We reserve the right to approve or reject any vendor application at our sole discretion and may request additional documentation before approving your account.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

Your vendor account is personal to your business and may not be shared with unauthorized individuals.

You agree to maintain accurate and up-to-date business information, including:

  • Business name

  • Address

  • Contact information

  • Banking/payment details

  • Operating hours

  • Required licenses or permits

We may suspend or terminate your account if any information provided is false, misleading, incomplete, or no longer valid.

3. Independent Business Relationship

You acknowledge and agree that you operate as an independent business and are not an employee, agent, franchisee, joint venture partner, or representative of YashiTech Solutions.

Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship.

You remain solely responsible for:

  • Your business operations

  • Employees and staff

  • Inventory

  • Pricing (where permitted)

  • Taxes

  • Licenses

  • Food safety or product compliance

  • Compliance with all applicable laws and regulations

You are solely responsible for collecting, reporting, and paying any taxes applicable to your business.

4. Using the Service

Once your account has been approved, you may use the App to receive and manage customer orders.

You agree to:

  • Maintain accurate menus, products, pricing, and availability.

  • Keep your operating hours up to date.

  • Prepare customer orders accurately.

  • Package products appropriately for delivery or pickup.

  • Mark orders correctly within the App.

  • Notify us promptly if an order cannot be fulfilled.

You agree not to intentionally delay, manipulate, or refuse orders without a legitimate business reason.

5. Products, Pricing and Payments

You are responsible for ensuring that:

  • Product descriptions are accurate.

  • Prices displayed in the App are correct.

  • Products comply with all applicable laws.

  • Food products are prepared and handled safely.

  • Expiry dates and product quality standards are maintained.

Payments for completed orders will be processed according to the payment schedule and methods supported by the Service.

Platform commissions, service fees, or other applicable charges may be deducted before settlement, as described in the App or your vendor agreement.

We reserve the right to update our pricing model, commission structure, or settlement process with reasonable notice through the App.

6. Order Acceptance and Cancellations

You should promptly accept or reject incoming orders.

You may cancel an accepted order only when reasonably necessary, including:

  • Product unavailable

  • Business closure

  • Equipment failure

  • Safety concerns

  • Other legitimate operational reasons

Repeated cancellations, delayed preparation, or failure to fulfill accepted orders may negatively affect your account standing and may result in temporary restrictions or termination.

Customers may also cancel orders in accordance with applicable platform policies.

7. Vendor Ratings and Service Standards

Customers may rate their experience after completed orders.

You agree to:

  • Provide courteous customer service.

  • Maintain reasonable preparation times.

  • Deliver products matching their descriptions.

  • Ensure food and products meet appropriate hygiene and quality standards.

  • Cooperate with delivery partners during pickups.

We may suspend or terminate your account for conduct including but not limited to:

  • Fraudulent activity

  • Misrepresentation of products

  • Selling prohibited or illegal items

  • Unsafe food handling

  • Repeated customer complaints

  • Excessive cancellations

  • Manipulating ratings or reviews

  • Abuse toward customers, riders, or Chhittoo staff

8. Prohibited Conduct

You agree not to:

  • Sell illegal, counterfeit, stolen, or prohibited products.

  • Misrepresent products, pricing, availability, or promotions.

  • Circumvent the platform by directing customers to transact outside Chhittoo where doing so would avoid applicable platform protections or fees.

  • Manipulate orders, ratings, reviews, or platform systems.

  • Interfere with the operation or security of the Service.

  • Upload malicious software or attempt unauthorized access to our systems.

  • Use another vendor's account or permit unauthorized persons to use yours.

9. Reporting Security Vulnerabilities; Consequences of Misuse

We take the security of the Service seriously and encourage responsible disclosure of any bugs, vulnerabilities, or security weaknesses you may discover in the App, our backend systems, or any related service.

If you discover such an issue, you agree to report it to us promptly and in good faith at yashitechsolutions@gmail.com, with sufficient detail for us to investigate and address it, before disclosing it publicly or to any third party. You agree not to exploit any such vulnerability beyond what is reasonably necessary to demonstrate and report it, and not to use it to access data, disrupt the Service, or gain any unauthorized advantage.

Unauthorized access, exploitation of a vulnerability, tampering with our systems, or any other security breach may constitute an offense under the Electronic Transactions Act, 2063 (2008) of Nepal and other applicable laws, and we reserve the right to report such conduct to the relevant authorities for investigation and prosecution.

Independently of any criminal or regulatory liability that may apply under law, any Vendor or other person found responsible for misusing, exploiting, or causing a security breach of the Service may be held civilly liable to YashiTech Solutions Pvt. Ltd. for all resulting damages, losses, and costs, which may exceed NPR 1,00,00,000 (Rupees One Crore) depending on the nature and extent of the harm caused, as determined by a court of competent jurisdiction.

Nothing in this Section applies to good-faith vulnerability reports made in accordance with the process described above.

10. Business Information and Data

Your use of the Service requires us to collect business information, order information, payment details, and location information where applicable, as described in our Privacy Policy at:

https://chhittoo.app/privacy-policies/vendor

which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of this information as described in the Privacy Policy.

11. Suspension and Termination

We may suspend or terminate your vendor account at any time, with or without cause, including where:

  • You violate these Terms.

  • Required licenses expire.

  • Your business no longer meets our quality standards.

  • You repeatedly fail to fulfill customer orders.

  • Your conduct poses risks to customers, delivery partners, or the public.

You may request account deactivation at any time by contacting us.

Sections that by their nature should survive termination, including but not limited to Sections 3, 9, 12, and 13, will continue to apply after termination.

12. Disclaimers and Limitation of Liability

The Service is provided on an "as is" and "as available" basis.

While we strive to maintain reliable service, we do not guarantee uninterrupted availability, error-free operation, order volume, customer demand, payment processing, or technical performance.

To the fullest extent permitted by applicable law, YashiTech Solutions shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of profits, loss of business opportunities, inventory loss, delays, customer disputes, or technical interruptions.

Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law, including liability arising from our negligence where such exclusion is prohibited under Nepali law.

13. Governing Law and Disputes

These Terms are governed by the laws of Nepal.

Any dispute arising from these Terms or your use of the Service should first be raised with us through the contact information below with the aim of resolving the matter amicably before pursuing any legal remedies.

14. Changes to These Terms

We may update these Terms from time to time.

Where material changes are made, we will notify you through the App or by other reasonable means before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

The Effective Date above reflects the most recent revision.

15. Contact Us

If you have any questions about these Terms, contact us at:

YashiTech Solutions Pvt. Ltd. Dharan-16, Sami Chowk Sunsari, Koshi Province, Nepal

Email: yashitechsolutions@gmail.com Phone: +9779712026890