Chhittoo Riders — Terms and Conditions
Effective Date: July 18, 2026 Website: https://chhittoo.app/terms-and-conditions/rider
These Terms and Conditions ("Terms") govern your access to and use of the Chhittoo Riders mobile application ("App") and related services (collectively, the "Service"), operated by YashiTech Solutions Pvt. Ltd. ("we", "our", "us"). By registering as a driver-partner and using the App, you ("Driver," "you") agree to be bound by these Terms.
These Terms apply specifically to the Chhittoo Riders app. If you also use the main Chhittoo customer app, that usage is governed by our separate Chhittoo Terms and Conditions at https://chhittoo.app/terms-and-conditions.
Eligibility
To register as a driver on Chhittoo Riders, you must:
Be at least the minimum legal age to hold a driving license in your jurisdiction.
Hold a valid, current driving license appropriate to the vehicle type you intend to operate.
Own or have legal authorization to operate the vehicle you register.
Maintain valid vehicle registration and insurance as required by applicable law.
Successfully complete our driver verification process, including submission of your license, vehicle registration, insurance, and a profile photo.
We reserve the right to accept or decline any driver application, and to request additional documentation, at our discretion.
Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may create your account with a password, or authenticate using Google Sign-In — either way, you're responsible for keeping that method of access secure.
Your account is personal to you. You may not permit any other person to use your account or drive on your behalf.
You agree to provide accurate, current, and complete information during registration and to keep it updated — particularly your vehicle details, license status, and insurance, which must remain valid throughout your use of the Service.
We may suspend or terminate your account if any information you provide is found to be false, expired, or misleading.
Independent Contractor Relationship
You acknowledge and agree that you are an independent contractor, not an employee, agent, or partner of YashiTech Solutions. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and YashiTech Solutions.
You have no obligation to accept any minimum number of ride requests, and you determine your own schedule and whether or when to make yourself available on the platform.
You are solely responsible for your own vehicle, its maintenance and roadworthiness, your own conduct while driving, and compliance with all applicable traffic and transportation laws.
You are responsible for any taxes, levies, or other obligations arising from income earned through the Service, in accordance with applicable law.
YashiTech Solutions does not direct or control the manner in which you provide transportation services, beyond the requirements described in these Terms.
Using the Service
Once your account is verified and approved, you may set yourself as available to receive ride requests.
You may accept or decline individual ride requests at your discretion, subject to Section 6 (Cancellations) below.
Upon accepting a ride, you agree to proceed to the pickup location in a timely manner and to complete the trip to the requested destination, absent a safety concern or other legitimate reason to cancel.
You agree to verify the rider's identity where a verification code or similar mechanism is provided, before beginning the trip.
You agree to operate your vehicle safely, obey all applicable traffic laws, and not operate the Service while impaired by alcohol, drugs, or fatigue.
Fares and Payment
Fares for each trip are calculated by the Service based on factors such as distance, duration, and applicable rates, and are displayed to you before or upon accepting a ride request.
Payment collection method (including cash or other means supported by the Service) will be indicated within the App for each trip.
We reserve the right to adjust fare calculation methods, service areas, and any applicable platform fees, with notice provided through the App.
Any disputes regarding a specific fare should be reported through the App's support channel within a reasonable time after the trip.
Cancellations
You may cancel an accepted ride prior to pickup where reasonably necessary (for example, an inability to safely reach the pickup location, or a safety concern).
Repeated or unjustified cancellations, or a pattern of accepting rides without following through, may affect your account standing and, at our discretion, result in temporary restriction or termination of your account.
Riders may also cancel a ride prior to pickup; in such cases you will be notified through the App.
Ratings and Conduct Standards
Riders may rate their experience after each completed trip. Your average rating and ride history may be visible to you within the App.
You agree to treat riders with courtesy and respect, and to maintain a clean, safe vehicle.
We may suspend or terminate your account for conduct that violates these Terms, including but not limited to: unsafe driving, harassment or discrimination toward riders, fraud (including manipulating fares, ratings, or ride records), operating with an unregistered or unverified vehicle, or repeated rider complaints indicating a genuine safety or conduct concern.
Prohibited Conduct
You agree not to:
Use the Service for any unlawful purpose.
Falsify or misrepresent your identity, license, vehicle, or insurance information.
Allow another individual to drive under your account.
Harass, threaten, or discriminate against riders or other drivers.
Attempt to circumvent, disable, or interfere with the Service's location tracking, fare calculation, or safety features.
Solicit riders to transact outside the Service where doing so would circumvent applicable safety or fare protections.
Location Data and Verification Documents
Your use of the Service requires location access (including background location during active trips) and photo access for document/photo submission, as described in our Privacy Policy at https://chhittoo.app/privacy-policies/rider, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of this information as described there.
Suspension and Termination
We may suspend or terminate your account at any time, with or without cause, including for violation of these Terms, failure to maintain valid documentation, or conduct that poses a safety risk to riders or the public.
You may deactivate your account at any time by contacting us.
Sections of these Terms that by their nature should survive termination (including but not limited to Sections 3, 11, and 12) will continue to apply after your account is terminated or deactivated.
Disclaimers and Limitation of Liability
The Service is provided "as is." While we work to keep the App accurate and reliable, we do not guarantee uninterrupted or error-free operation, including with respect to location accuracy, fare calculations, or connectivity.
To the fullest extent permitted by applicable law, YashiTech Solutions is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including damages related to vehicle accidents, disputes with riders, or lost earnings, except where such liability cannot be excluded under applicable law.
Nothing in these Terms limits any liability that cannot legally be limited or excluded, including in respect of death or personal injury caused by our negligence, where applicable under Nepali law.
Governing Law and Disputes
These Terms are governed by the laws of Nepal. Any disputes arising from these Terms or your use of the Service should first be raised with us through the contact details below, with a view to resolving the matter informally.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you through the App or by other reasonable means before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. The "Effective Date" above reflects the most recent revision.
Contact Us
If you have questions about these Terms, contact us at:
YashiTech Solutions Pvt. Ltd. Dharan-16, Sami Chowk, Sunsari, Koshi Province, Nepal
Email: yashitechsolutions@gmail.com
Phone: +9779712026890